Privacy Policy | Tern Digital Solutions

1. Who we are

Tern Digital Solutions LLC ("Tern Digital Solutions", "we", "us", or "our") is a United States limited liability company providing digital services to online businesses, including AI and automation systems, content creation, and marketing services.

We operate through client-facing brands, including Liam Operates (liamoperates.com). This Privacy Policy applies to terndigitalsolutions.com and to the websites and services of our operating brands where those sites link to this policy.

2. Information we collect

We collect information in the following ways:

Information you provide directly. When you contact us by email, submit a form on one of our websites, book a call, or engage our services, we may collect your name, email address, phone number, company details, and the contents of your communications. Where you opt in to SMS/text messaging, we also record your phone number and your consent to receive text messages.
Information collected automatically. Our websites may use analytics tools that collect standard technical data such as your IP address, browser type, device information, pages visited, and referring URLs.
Information from clients during engagements. When delivering services, we may process business information that clients share with us under the terms of the applicable service agreement.

3. How we use your information

To respond to inquiries and communicate with you;
To provide, deliver, and improve our services;
To send information you have requested, such as proposals or updates;
To operate, maintain, and improve our websites;
To comply with legal obligations and enforce our agreements.

We do not sell your personal information.

4. Legal bases for processing

Where data protection laws such as the EU or UK GDPR apply, we process personal data on the following bases: your consent; the performance of a contract with you; our legitimate interests in operating and promoting our business; and compliance with legal obligations.

5. Sharing your information

We may share personal information with:

Service providers that support our business (such as email, hosting, scheduling, analytics, payment, and SMS delivery providers), only to the extent needed to provide their services;
Our operating brands, subcontractors, and partner agencies engaged to deliver parts of the services, working under confidentiality obligations consistent with this policy;
Legal and regulatory authorities where required by law or to protect our rights.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties or affiliates for marketing or promotional purposes.

6. International transfers

We are a remote-first company and may access or process information from locations outside your country of residence. Where required, we take appropriate safeguards to protect personal data transferred internationally.

7. Cookies and analytics

Our websites may use cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings. Where required by law, we will request your consent before setting non-essential cookies.

8. Data retention

We retain personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, or to resolve disputes and enforce agreements.

9. SMS and text messaging

Where we offer SMS/text messaging, you will only receive text messages from Tern Digital Solutions or its operating brands if you have expressly opted in, for example by providing your phone number and checking a consent box on one of our forms, or by texting a keyword to our number. Consent to receive text messages is not a condition of purchasing any goods or services.

Message types may include appointment reminders, service and account notifications, follow-ups to your inquiries, and, only where you have separately consented, marketing messages.
Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan.
You can opt out at any time by replying STOP to any message from us. After you send STOP, we may send one final message confirming that you have been unsubscribed.
For help, reply HELP to any message or contact us at hello@terndigitalsolutions.com.

Mobile phone numbers and text messaging opt-in data and consent collected for SMS purposes will not be shared with, or sold to, any third parties or affiliates for their marketing or promotional purposes. This data is shared only with our SMS service providers to the extent necessary to deliver the messages you have requested.

10. Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, to object to processing, to data portability, and to withdraw consent. Residents of certain jurisdictions (such as the EU, UK, and California) have specific statutory rights. To exercise any of these rights, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

11. Children

Our websites and services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page.

13. Contact us

For any questions about this Privacy Policy or how we handle your information, contact:

Tern Digital Solutions LLC
Email: hello@terndigitalsolutions.com